Exchange Policy

Exchanging for a different edition

If you ordered the wrong edition or number of users, contact us within 14 days of your order. We can exchange it as long as the original key has not been activated.

If the new product costs more, we’ll ask you to pay the difference. If it costs less, we’ll refund the difference to your original payment method.

Replacement for a faulty key

If a key is invalid, already used or will not activate on a supported system, we first help you activate it.

• Within 14 days of your order: we send a replacement key or, if you prefer, a full refund under our Refunds & Returns Policy.
• After 14 days: we send a replacement key free of charge.

What cannot be exchanged

Keys that have been activated successfully and work as described cannot be exchanged, unless the law in your country gives you that right.

How to request an exchange

Email contact@getkeys.shop with your order number, the product you received, and the product you would like instead. We reply by email with the next steps.

Contact us

Questions? Email contact@getkeys.shop or use our contact form. Please include your order number if your question is about an order.

Phone: +1 (551) 322-5730

Mailing address: 100 Bright St #2, Jersey City, NJ 07302, United States