Refunds & Returns Policy

Eligibility for a refund

You can request a full refund within 14 days of your order if:

• you did not receive your licence details;
• the licence key is invalid or has already been used, and we cannot replace it;
• the product you received is not the one described on the product page; or
• the licence will not activate on a supported system and our support team cannot solve the problem.

After 14 days: free replacement

Once the 14-day refund window has passed, refunds are no longer available. If your licence key stops working or will not activate on a supported system, contact us: we will help you fix it and, if needed, send you a replacement key free of charge.

Keys that have been activated and work as described cannot be refunded, unless the law in your country gives you that right.

Your legal rights

This policy does not affect any rights you have under the consumer protection laws that apply to you. If those laws give you more protection than this policy, those laws apply.

How to request a refund

1. Email contact@getkeys.shop or use the contact form.
2. Include your order number, the email used at checkout, and a short description of the problem.
3. If the key does not activate, add a screenshot of the error message.

We reply by email and may first try to fix the problem or send a replacement key.

Processing time

Once a refund is approved, we process it within 5 business days. Your bank or payment provider may take a few more days to show it on your statement. Refunds go back to the original payment method.

Return costs

There are no return or shipping costs. Nothing needs to be posted back. After a refund, the refunded licence key must no longer be used.

Exchanges

If you bought the wrong edition and have not activated the key, you may be able to exchange it. See our Exchange Policy.

Contact us

Questions? Email contact@getkeys.shop or use our contact form. Please include your order number if your question is about an order.

Phone: +1 (551) 322-5730

Mailing address: 100 Bright St #2, Jersey City, NJ 07302, United States